71.The main content of （  ） is to understand the business sector’s present  and future,understand the business sector’s policies, define goals and priorities.

A. business analysis B. assessment of the current system

C. identifying opportunities D. selection plan

72.（  ） does not belong to the output of planning and design activities.

A. Service Level Agreement B. Operational Level Agreement

C. Underpinning Contract D. Management Contract

73.Formulation and exercise of emergency response plan is carried out in

（  ） phase.

A.planning and design B.deployment and implementation

C.operation management D.continuous improvement

74.（  ） is a form of knowledge which comes from experiences and skills.

A.Explicit knowledge B.Common knowledge

C.Implicit knowledge D.Personality knowledge

75.The first step in the continuous improvement is to （  ）.

A. identify improvement strategies

B.collect data

C.identify of measurement target

D.process data